Etiquette | 'et * i * ket
: the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life (Merriam-Webster, 2021)
As leaders reaching out to our team members, it is both helpful and mindful of their needs to follow email etiquette. For those of you working in manufacturing (and increasingly other industries as well), you will be very familiar with Standard Operating Procedures (SOPs). Etiquette is a bit like these SOPs, with a nice name. Following standards helps readers quickly identify the information they need, so they can gain and retain information efficiently. If your life is busy as a leader, the statement is also true for the people reading your emails. As a servant leader, try to help them by following etiquette. So let's dive in and take a look at email etiquette.
As they sang in Sound of Music let's start at the very beginning. The subject line is important. We will devote an entire...